'customers' Tag
The Unhappy Visionary: How to Develop Organizational Vision
Issue 3.11 | October 2012 In this Article: three acts of reflection carry us from dissatisfaction to vision. by Jonathan Wilson Jason Kilar didn’t begin the revolutionary online video service, Hulu, because he had a vision, but because he had a reaction. The world was changing rapidly when Kilar left Amazon in 2006, and access [...]
Strategic Planning and the Dirty Habit of Thumb-Sucking
Issue 3.9 | July 2012 In this Article: how to avoid the trap of building a sophisticated strategy on a shaky foundation. by Jonathan Wilson Everyone loves a rags-to-riches story. The North American reader may not have heard of Tesco, but it is the third largest retailer in the world. It’s also unlikely you’ve heard [...]
Fools Rush In: the Power of the Slow-Thinking Executive
Issue 3.6 | April 2012 In this Article: business might be fast, but success requires thinking slowly. by Jonathan Wilson Even at 5:30 in the morning, the sauna-like climate saturated the airport terminal on the north coast of New Guinea. With other first-flight travellers who had arrived ahead of me, I stood near the back [...]
When Fear (Disguised as Initiative) Runs Your Business
Issue 3.4 | January 2012 In this Article: how a misguided sense of urgency undermines value creation. by Jonathan Wilson If patience is a virtue, the world of business, which has exchanged fear of God for fear of Darwin, has forgotten it. When people come together to do business the emphasis is on do: a [...]
Leaders: Why You Exist
Issue 2.3 | October 2010 In this Article: why a servant leader is not an oxymoron but a necessity. by Jonathan Wilson Martin, the new CEO, had arrived. In his radio show voice, he made a dynamic presentation to the organization charting a grand future. He promised to eliminate “dead wood” from the organization. He [...]
Trust is Sticky: Gaining Market Traction and Happy Shareholders
Issue 1.11 | May 2010 In this Article: how safety builds trust and trust builds traction in the market. by Jonathan Wilson The common experience of many a customer is to feel abused. Where you least feel control or influence in a situation, you experience frustration and, if the stakes are high, the anxiety [...]
When the World Falls Apart
(Papua Earthquake, 1989. Photo © John D. Wilson, All Rights Reserved). Issue 1.7 | January 2010 In this Article: A world shaking event provokes reflection on the importance of what we do in business. By Jonathan Wilson On January 12th, 2010, the people of Haiti suffered devastation at the hands of a 7.0 Richter earthquake. In [...]
Leadership and the Power of Story
Photo © Jonathan Wilson, All Rights Reserved Issue 1.3 | August 2009 – In this Article: How does a leader define reality in such a way that it compels employees and customers to “buy in”? By Jonathan Wilson I grew up in the remote Yali tribe of New Guinea. Until the early sixties, they were [...]
The Truth of Who You Really Are
From what basis do we lead when the standard business environment makes it impossible to be on top of the game all the time?